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SHIPPING AND RETURN


Shipping in Italy

All orders shipped in Italy are delivered by TNT Global Express and require signature upon delivery. Orders are delivered from Monday to Friday within the following hours: 09am to 5.30pm; it is not possible to fix the delivery by appointment.

To track your shipping you have to send an e-mail to customercare@ishikawa.it by express request of the identification code of your shipment.

The orders not delivered will be sent back to our office.


Shipping to the rest of the World

ishikawa.it dispatches worldwide. All orders are shipped by TNT Global Express from Monday to Friday. All orders require signature upon delivery. The expedition is provided by our Standard and Express service.


Shipping costs

The shipping fees in Italy and throughout the world are listed in the following table.

Italy:

10,00 for one piece

15,00 for two or three pieces

FREE for four pieces or more

Europe:20,00

All the rest of the World:30,00

The shipping cost will be displayed in the cart during the checkout process next to the product price.

Taxes

According to the destination, the prices could be different. The VAT will be calculated directly in the final price on all the EU countries. The VAT is not included in the final price on all the Extra EU countries and duties with taxes  will be paid directly at the customs (DPA delivery).


Order processing and delivery time

Orders are processed from Monday to Friday from 9 am to 1pm. Orders placed before 4 pm are shipped within 2 working days after. Orders placed from Saturday to Sunday will be processed the following Monday. When the order is processed and fulfilled, delivery  times are the following:

Italy: 2-3 working days            

Europe: 2-7 working days

Rest of the World: 3-10 working days

ishikawa.it is not responsible for delays in shipments due to the weather conditions, international customs issues or other circumstances beyond the control of ishikawa.it


Insurance and packaging

All parcels shipped by ishikawa.it are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:

(I)          that the number of boxes corresponds to the one indicated on the delivery note;

(II)         that the packaging is intact, not damaged or modified, including the sealing materials.

Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can’t open any claim regarding the delivery parcel. If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.


Shipping documents

As required by the international laws governing imports and exports, all orders are shipped with an official invoice or official receipt declaring the truthful total amount of the merchandise purchased.


Return policy

You can decide to return any item purchased on ishikawa.it within 14 days from the delivery date, by sending an email at customercare@ishikawa.it. The merchandise must not have been worn, washed or altered in any way and must not show any signs of use, it must have all the original labels and also the warranty seal. The warranty seal and the warranty seal tag must be intact and must not be cut or broken. The soles of footwear must be in perfect condition and must not present signs of wear or marks of any type. All footwear and accessories must be returned complete with their original box. The return will be processed within 3 working days from the delivery date to our warehouse; the refund is provided after the quality control and will be communicated though our email: customercare@ishikawa.it . The refund timing depends on the type of payment. From the amount of the refund could be deducted any costs ishikawa.it has sustained to receive the return parcel, such as customs, shipping costs, etc. that were not paid by the Customer as shipper of the return parcel. ishikawa.it recommends to all customers to return with our insured TNT Global Express service. Is possible to use an external courier in the full knowledge that the shipment will be only responsibility of the final customer. Delivery costs are in charge of ishikawa.it if you use the TNT Global Express service.

If you want to return a purchase using our TNT Global Express service a shipping contribution is required and it will be deducted from the final refund depending on your geographic area.

Italy:10

Europe:20

Rest of the World:30

Please also note that any extra customs fees and local taxes paid will not be refunded as far as not expressly stated, refer to the European regulation for distance trading.

 



ISHIKAWA